Dust the tabletop, seat surfaces, and support frames regularly with a soft microfiber cloth to prevent fine particles from settling into the grain and dulling the finish.

Wipe spills immediately using a clean absorbent cloth, then follow with a lightly damp wipe and thorough drying to protect the wood from staining, moisture absorption, or finish marks. Use placemats, trivets, and protective pads beneath hot dishes, servingware, and décor to minimise heat rings, scratches, pressure marks, and everyday surface wear.

Keep the dining set away from prolonged direct sunlight, damp corners, and strong heat sources, as changing conditions may gradually affect tone, alignment, and material stability.

Lift the floor seats gently while moving them rather than dragging, helping preserve the edges, underside supports, and surrounding flooring over time. For deeper cleaning, use only mild wood-safe products and avoid abrasive pads, solvent-heavy sprays, or harsh chemicals that could damage the protective finish.

Each dining set is packed with reinforced outer protection, layered cushioning, and guarded edges to protect the tabletop, seat pieces, and finished surfaces during transit.

Dispatch timelines may vary slightly for crafted furniture, as every piece is carefully inspected, finished, and packed only after final quality and surface checks are completed.

Depending on the product configuration, the set may arrive fully assembled or in secure components with clear guidance provided for smooth and efficient setup.

Please inspect all packages upon delivery and report visible transit concerns promptly, allowing our team to assist with a timely and effective resolution.

For residences with narrow entrances, upper floors, or restricted lift access, kindly confirm site conditions in advance to help avoid delivery complications.

Hardware, detachable parts, and smaller seating units are packed thoughtfully to minimise movement in transit and help the set arrive placement-ready.

This dining set is covered against manufacturing defects in the wooden structure, joinery, tabletop construction, and workmanship, subject to the terms of our warranty policy.

Natural variations in wood grain, tonal depth, knots, and handcrafted detailing are part of the material’s character and are not considered manufacturing faults.

The warranty does not apply to damage caused by misuse, improper assembly, overloading, water exposure, neglected maintenance, or unauthorised modifications after delivery. Minor finish softening, surface marks, and signs of regular use that
develop gradually over time are regarded as normal ageing, not product
defects. If a covered issue arises, please share clear photographs, order details, and a brief description so our team can review the concern accurately.

Any repair, replacement, or service resolution will follow our assessment process and depend on the nature of the issue reported under applicable coverage terms.