Terms and Conditions

Terms and Conditions

Welcome to Comfort Halt. By accessing our website and purchasing our handcrafted wooden furniture and décor, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. Introduction

Comfort Halt offers unique, handcrafted wooden furniture and décor. Due to the handmade nature of our products, slight variations in colour, texture, size, or finish may occur. These natural variations are part of the craftsmanship and make each piece unique.

2. Return and Replacement Policy

At Comfort Halt, we strive to deliver high-quality products. Please review our replacement policy carefully:

Eligibility for Replacement:

You may request a replacement if:

  • The product is damaged at the time of delivery.
  • You receive a product different from what you ordered.

How to Request a Replacement:

  • Inform us within 48 hours of receiving the product.
  • Provide clear photos of the damaged or incorrect item.
  • Share your order details.
  • Contact us through our website or call us at 9266969744 with the subject line “Replacement Request.”

Not Eligible for Return or Replacement:

  • Minor variations in colour, texture, wood grain, or finish due to the handmade nature of the product.
  • Products that have been used, altered, or damaged after delivery.

Replacement Process:

Once your request is approved, our team will guide you through the return process (if required). A replacement will be shipped at no additional cost if the issue falls under our policy.

3. Shipping Policy

  • We offer free shipping across India on all orders.
  • International shipping is available for selected countries, with charges calculated at checkout.
  • In-stock products are shipped within the standard processing time.
  • Made-to-order products are typically manufactured and dispatched within 10 working days from order confirmation.
  • Delivery timelines may vary depending on your location.

4. Payment Terms

  • We accept major credit cards, debit cards, and UPI payments.
  • All transactions are secure and encrypted.
  • Comfort Halt does not store your credit card details.

5. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement.
  • Eligible refunds will be processed within 7 working days.
  • Cancellation requests after 24 hours may not be accepted, as production may have already begun for handmade items.

6. Product Disclaimer

  • All products are handcrafted; slight variations in colour, texture, polish, or finish are natural.
  • These variations are not considered defects but reflect the authenticity of the product.
  • Such variations are not eligible for return or replacement.

7. Intellectual Property

All content on this website—including images, product designs, logos, and text—is the property of Comfort Halt and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or copying without written permission is strictly prohibited.

8. Limitation of Liability

  • Comfort Halt is not liable for any indirect or incidental damages arising from the use of our products.
  • We do not provide compensation for dissatisfaction based on personal preference.
  • However, we will provide replacements for damaged or incorrectly delivered products as per our policy.

9. Changes to Terms and Conditions

Comfort Halt reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us through our website or call us at 9266969744.

By placing an order with Comfort Halt, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.