Return and Replacement Policy

Return and Replacement Policy

At Comfort Halt, we take pride in offering high-quality, handcrafted solid wood products. Each item is carefully made by skilled artisans, ensuring that no two pieces are exactly alike. Minor variations in texture, wood grain, colour, or finish are natural and add to the uniqueness of every product.

We are committed to delivering your product in the best condition. However, replacements are only provided under specific circumstances outlined below.

Conditions for Replacement

Replacements are applicable only in the following cases:

  • If the product is damaged at the time of delivery.
  • If you receive a product different from what you originally ordered.

Please note that issues related to personal preferences, slight colour differences, or natural wood variations are not eligible for replacement.

How to Request a Replacement

To request a replacement:

  • Inform us within 48 hours of receiving the product.
  • Share clear photos showing the damage or incorrect item received.
  • Include your order number and purchase details.
  • Contact us through our website or call us at 9266969744 with the subject line “Replacement Request.”

Requests made after 48 hours may not be eligible for review.

Non-Returnable and Non-Replaceable Items

The following cases are not eligible for return or replacement:

  • Minor variations in colour, texture, polish, or finish due to the handmade nature of the product.
  • Natural wood grain variations.
  • Items that have been used, incorrectly assembled, altered, or damaged after delivery.

These are not defects but characteristics of authentic handcrafted wooden products.

Replacement Process

Once your request is received, our team will review the details and images provided. If approved:

  • We will guide you through the return process (if required).
  • After receiving and verifying the item, a replacement will be shipped at no additional cost.

Refund Process

Refunds are issued only if a replacement is not feasible or if the product is confirmed to be damaged, defective, or incorrectly delivered.

  • After receiving and inspecting the product, we will notify you of the refund status.
  • Approved refunds will be processed within 7–10 working days.
  • The amount will be credited to your original payment method.
  • Processing time may vary depending on your bank or payment provider.
  • Shipping charges (if any) are non-refundable unless the issue was caused by us.