Frequently Asked Questions (FAQs)

Yes, all our products are handmade. This may result in slight variations in colour, texture, grain, or finish.

Since each item is handcrafted, minor variations may occur. These differences are natural and are not considered defects.

Our products are made using plastic, engineered wood, and natural wood, carefully selected for durability and aesthetics.

Yes, we ship across India. Free shipping is available on orders above ₹899.

Yes, we offer international shipping. Charges depend on the destination and are shown during checkout.

Orders are typically processed and shipped within 10 working days.

Delivery usually takes between 2 to 10 days depending on your location.

Once shipped, you’ll receive a tracking number via email or SMS to track your order.

we do not accept returns due to the handmade nature of our products.

You are eligible for a replacement if the product is damaged upon delivery or if you receive the wrong item.

Replacement requests must be made within 48 hours of receiving the product.

Email us with photos of the issue, your order details, and the subject line “Replacement Request.”

Orders can be canceled within 24 hours of placement. Refunds are processed within 7 working days.

We accept credit cards, debit cards, and UPI payments.

Yes, all payments are encrypted and processed securely in compliance with RBI guidelines.

Refunds are processed within 7 working days after a successful cancellation.

No, there are no hidden charges. All applicable charges are shown at checkout.

No, international shipping charges are calculated separately and shown during checkout.

We collect basic information such as name, email, phone number, and shipping address to process orders.

Your information is used for order fulfillment, customer support, and communication purposes.

We only share necessary information with shipping partners and payment gateways.

Yes, we use standard security measures such as encryption and secure servers to protect your data.

Yes, you can request access, correction, or deletion of your personal data by contacting us.

No, minor variations are not considered defects and are not eligible for return or replacement.

Yes, we reserve the right to modify our policies at any time without prior notice.

No, our website is intended for individuals aged 18 and above.

All website content, images, and designs are the intellectual property of Comfort Halt.

Comfort Halt is not liable for damages arising from the use of its products, except where replacement is applicable.

You can reach us via phone or email for any queries or concerns.

You can call us at +91 955 571 5715.

You can email us at hello@spacesunhooked.com.

Our support team is available during standard business hours on working days.

Our office address is:
903, 9th Floor, Tower-2,
Assotech Business Cresterra,
Sector 135, Noida, Uttar Pradesh, India.